CHIEF STATE SOLICITOR'S OFFICE

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Customer Charter

Introduction

The Chief State Solicitor's Office is a component part of the Office of the Attorney General and is the principal provider of solicitor services to the Attorney General and to Government Departments and Offices. The Office also provides solicitor services to certain other State Agencies and to Tribunals of Inquiry, but does not act for members of the public.

Mission Statement

Our mission as set out in the Statement of Strategy of the Office of the Attorney General is to provide the highest standard of professional legal services to Government, Departments and Offices.

Commitment to Customers

We are committed to:

Service Standards

We have set the following service standards:

Service through Irish

The Office will make every effort to facilitate customers who wish to conduct business through the Irish language. In particular we will:

Equality/Diversity

We are committed in the provision of our service to the principles of equality as enshrined in equality legislation. We will raise staff awareness on equality and diversity issues.

Physical Access

We are committed to keeping our Office clean, safe and accessible to customers with disabilities.

Feedback

We consider that feedback is an essential element in understanding the requirements of our customers. In order to evaluate our performance we would welcome any feedback or suggestions that you might have or if indeed our service has exceeded your expectations we would like to hear about it so that we can continue to provide you with a high quality service.

Help us to help you

To assist us in reaching our service standards, we would be grateful if you would quote our reference number in all communications with us.

Complaints

If you have a complaint about the standard of service provided by us and are unable to resolve the matter with the officer concerned in this Office or his/her immediate superior, you may refer the complaint to the Head of Corporate Services, Chief State Solicitor's Office at the address set out below.

All complaints will be dealt with promptly, fairly and impartially.

Contacting us

You may contact us at:

Chief State Solicitor's Office
Osmond House
Little Ship Street
Dublin D08 V8C5

Our Telephone number is 01 4176100. If you know the extension number of the staff member you wish to contact, you should replace the last four digits of the main telephone number with that extension number.

Individual staff email addresses are in the format Forename _ Surname@csso.gov.ie

Chief State Solicitor's Office, Osmond House, Little Ship Street, Dublin D08 V8C5, Ireland
Telephone: (+353 1) 417 6100
Fax: (+353 1) 417 6299
e-mail: contact@csso.gov.ie
http://www.csso.ie
http://www.attorneygeneral.ie

© Copyright: Goverment of Ireland