Quality Customer Service

The Office of the Attorney General is committed to maintaining and improving the delivery of quality client service. The commitment to excellent client service is a fundamental theme of Delivering Better Government (1996) and receives renewed support from the social partners in the Programme for Prosperity and Fairness (PPF) and Sustaining Progress.

The Office of the Attorney General is conscious of the need to provide the highest level of service to our clients. The Attorney General has control and responsibility for the Office of the Parliamentary Counsel to the Government and the Office of the Chief State Solicitor which are constituent parts of the Office of the Attorney General.

The Client Service Guide, agreed following consultation with the relevant Partnership Committees, details the agenda we have set ourselves to maintain and improve our existing client service. We are confident that we can meet these targets.

The flexibility, commitment and willingness of staff to adapt and embrace change have been a key building block in our success to date.

This Client Service Guide ensures that a suitable framework exists within the Office of the Attorney General for the implementation of the principles of quality client service and for making further improvements in the years ahead.

The Client Service Guide for the Merrion Street Office, the Customer Action Plan for the CSSO and the respective Customer Charters for the two Offices can be found in the publications section.